How to Capitalize on the 2018 SMS Revolution


2018 is going to be a big year for your company. When you expect growth, and you are aiming to be a successful as possible, you have to have your HR department ready to handle the growing demands of an increase in workforce. With text messages being read under 5 seconds on average, most tasks of your human resources department become easier. Schedules can be sent through text messages, questions can be asked, and time off can be requested. To make 2018 your best year ever, it’s time your HR department seizes SMS.

Manage Schedules With Ease

When you have a big workforce with varying schedules, trying to manage the schedules becomes difficult. You can manage schedules with ease when you have the ability to send out text messages to all of your employees.

If the shift opens up and somebody wants overtime, a quick text to let everyone know that the shift is available. No one will have to run around trying to find a fill-in, and the shift will be filled in within minutes.

Every week you can send out a schedule to your staff, and questions can be responded to with SMS quickly. Save time by text automating employee shift scheduling.

Maximize Meeting Efficiency

Text messages have an open rate of 98%, while email has a 20% open rate. This shows the effectiveness of texting your employees about important meetings.

Making sure employees are up to date on policies and training is a big part of your HR department’s job. With so many people to keep track of, trying to make sure everyone has the right training each year is a complex job.

When it’s critical that a team needs to be at a meeting or project site on time, a mass text will remind everyone of the exact time and place. Employees will now have the tools to ensure that they won’t miss a meeting or training, and the job of your HR department will be easier.

Real-Time Effective Organizational Communication

Each year we are seeing an increase in erratic and disruptive weather. You don’t want employees driving on the road if they don’t have to be. Your decision might be to close the office for the day. A text message can let everyone know to stay home.

Your employees will be safer, and you won’t have to spend time making phone calls that are not necessary. SMS is the fastest, most direct and effective form of communication to date.

No matter what is going on in the company, you can let everyone know with a simple text message.

Listen and Engage Your Employees

Great leaders are great listeners. If you can listen to your direct reports as if they are the most important people in the world they will be eternally loyal. Listening to what they want means you have to ask for feedback.

If direct face time isn’t possible, then SMS is your next best option. It can make it easy for your HR department to gather the valuable feedback necessary to implement the desired changes.

When you want to listen, it’s time to start asking questions. Your HR department can gather the answers, read them over and look for ways to improve the company. When your employees receive a survey on their mobile devices, it’s easier to respond on the go. Even if the survey isn’t filled out right away, the survey won’t get lost because it is just a text message and not a paper survey.


SMS will make big changes to your HR department in 2018. This technology is already used frequently by most of your employees for personal use, you might as will integrate it into their work lives. Reach employees in the way many people prefer to communicate today, and you will see the positive changes that this brings to your HR department and the way they communicate with employees.

Author Biography:
Ken Rhie

Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries and is a guest contributor to apex CEO.

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